Support & contact

Last updated July 9, 2026

Layersmith is a small operation, which means you reach the person who built it. Email support@layersmith.app and you will get a human.

Before you write — the three commonest things

“It says it worked but my picture looks identical.” That is usually Split into layers doing exactly the right thing. It lifts each object onto its own layer in place, so the canvas is pixel-identical and the Layers panel on the right is the only visible evidence. Open it, or export a .psd and look at it in Photoshop, Photopea or GIMP.

“A job charged me and the result was wrong.” Write to us. Failed operations refund themselves automatically within seconds, but a job that technically succeeded and gave you something useless does not — that one is a human decision, and we make it in your favour. Tell us roughly when it happened and we will find it in the ledger.

“Nothing happens when I click.” Try a reload first: if you had the editor open while we shipped an update, the page can be left holding code that no longer exists. If a reload does not fix it, the editor has a “Didn’t work? Send us this image” button on the result card — that sends us the one image so we can reproduce it, and nothing else.

Credits, plans and refunds

Credits pay for the server tools. The in-browser tools — background removal, colour separation, selection, and every export — are free and unmetered, and they never upload your image.

Failed server operations are refunded automatically. Beyond that: refund requests within 14 days of a first purchase are honoured with no questions asked. Include the email on your account.

Subscriptions cancel from the billing portal in your account menu, or by emailing us. Cancelling stops the next renewal; credits you have already been granted stay in your balance.

Privacy requests

Access, correction, or deletion of your account data: same address, subject line “Privacy request”. We respond within 7 days. You can also delete your account yourself from the account page at any time.

Security

Found a vulnerability? Email security@layersmith.app. Please give us a reasonable window to fix it before disclosure — we'll credit you if you'd like.

Response times

This is a nights-and-weekends operation run by one person in Vancouver, so replies are usually within a day and occasionally two. Billing and anything involving money get answered first.